Company Description
Join us at Accor, where life pulses with passion!
We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!
Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.
By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of the Accor Group, you will be part of the worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
What you will be doing:
As our next Reservation Agent, you will be:
* Responsible for all reservations over the phone, internet, and email, and handling all associated operations.
* Increasing and optimizing room sales in line with the brand and hotel's sales policy.
* Ensuring guests receive a warm welcome and assistance as requested, in line with the company standards.
* Following up on the administration of reservations thoroughly to make check-in operations easier for the front desk team.
* Handling reservations by applying the various step-by-step processes defined by the brand.
* Entering reservation details precisely and correctly.
* Ensuring that information is passed on to the concerned departments.
* Confirming reservations and taking care of written communications.
* Communicating and cooperating with other hotel departments.
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