This role will be supporting Global Contact Center Teams and will be responsible for governing transformation projects by setting project standards, processes and workflows, while also facilitating decision-making and ensuring compliance across the business. Day to day, they will be collaborating cross-functionally with technology teams, business leaders, and various vendors to maintain alignment on progress and understand dependencies across different projects. They should be comfortable prioritizing requests depending on capacity and resources and must display strong communication skills, and an independent spirit.
Please note, this is a contract position and would require you to be on-site 3 days a week out of the office in Weybridge, UK.
Must Haves:
* Strong experience in project management within the contact center transformation space
* Experience communicating with stakeholders, defining aggregate project plans, and providing governance for large-scale, complex projects
* Well-versed in current contact center technologies, including AI and agent assists
* Strong understanding of how to run a project full lifecycle to ensure on-time delivery within budget and scope as well as change management
* Background in an enterprise organization managing relationships with global teams and vendor partners
* Proficiency with project management tools, such as MS Projects, and ability to manage competing priorities
* Self-motivated and strong communication skills, experience working across different workstreams, and driving alignments
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