About the Role
NinjaOne is on the lookout for a Product Manager to spearhead our IT Service Management (ITSM) Integration product line. Use your passion of leveraging technology to streamline IT Service Management in this pivotal Product Management role. Blend your IT expertise in API integrations, deep understanding of IT Solutions, and experience in delivering solutions that enhance IT operations; to help us build our best-in-class IT Operations products.
As the Product Manager for ITSM Integration, you will navigate the crossroads of product innovation, strategy, and execution. Your role is crucial in defining the future of our Integration offerings, ensuring they meet the complex needs of our clients. Your profound knowledge of APIs and IT service management processes, will drive the integration of our products with a variety of ITSM tools, creating seamless, efficient workflows that power thousands of businesses.
Location -We are flexible on remote working from home, if you are located in Germany, UK, or Spain(Work hours must overlap 2pm to 6pm GMT).
What You’ll be Doing
* Product Vision and Strategy:Craft and articulate the vision for NinjaOne' s ITSM Integration products. Develop a comprehensive product strategy that aligns with market needs, customer feedback, and the company’s overall goals. Assist with our wider NinjaOne Workflow product lineup Ticketing, Documentation, API etc.
* API Integration Expertise:Use your extensive experience with APIs to oversee the development of robust, scalable integrations between NinjaOne products and third-party ITSM tools. Ensure our roadmap aligns with the capabilities of third-party tools.
* Collaboration and Leadership:Work closely with engineering, sales, marketing, and support teams to deliver products that exceed customer expectations. Lead cross-functional initiatives to drive product development, launch, and adoption.
* Market and Customer Insight:Conduct market research and engage with customers to understand their needs and challenges. Translate insights into product features that solve real problems and enhance IT service management.
* Other duties as required.
About You
* Bachelors degree in Information Technology, Computer Science or other technical track, preferred but not required.
* 7+ years IT technical experience, such as working for a MSP, Internal IT department, IT Operations SaaS products, Senior Systems Engineer, etc.
* 4+ years of Product Management experience with a B2B SaaS product.
* Expert experience working with REST APIs, integrating different tools using them and being able to understand their capabilities from documentation.
* Previous experience working with a variety of PSA, ITSM and Service Desk tools.
* Stakeholder management experience and a knack for juggling multiple priorities.
About Us
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You’ll Love
We are a collaborative, kind, and curious international and intercultural community.
We honor your flexibility needs with full-time work that is remote.
We reward your work with opportunity for growth and advancement, with one of the fastest growing companies.
We provide a Corporate Benefits Platform, with discounts for brands such as Expedia, FitX, Zalando and many more.
We help you develop your skills through our renowned training platform.
We provide competitive compensation.
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