Join a fast-growing, UK‑based digital transformation and managed services specialist expanding its support team. Founded in 2005, this privately owned company has built a reputation for excellence in cloud, cybersecurity, and communications serving both public and private sector clients nationwide. They are currently seeking a 1st Line Support Specialist to join their growing team and provide front-line technical support while building a strong foundation for career progression
As a you’ll be on the front lines of technical support resolving customer issues, working with cutting-edge communications platforms, and gaining hands-on experience that sets you up for a strong future in IT.
Ready to kick-start your tech career with hands-on experience and a clear path for advancement? Apply today and become part of a dynamic support team that invests in your growth from day one.
Key Responsibilities:
* Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed.
* Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers.
* Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms.
* Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escalate.
* Participate in occasional out-of-hours support where required.
Skills / Must Have:
* Excellent customer service – calm under pressure, solution-focused, and professional.
* Experience with service desk or helpdesk systems such as ServiceNow, Remedy, or Salesforce.
* Must be eligible for SC (NPPV3) clearance – you'll be supporting critical, secure environments.
* Hungry to learn and grow – you want to move up and you’re not afraid to put in the work.
What’s in it for you?
* Day-based support role – No shift work, no weekends. Just a consistent weekday schedule.
* Serious career growth – Clear route into 2nd and 3rd line support, with training, mentorship, and progression mapped out.
* No two days the same – Work across a wide range of tech, from VOIP to alarm monitoring systems, and get exposure early.
* Extra earning potential – Overtime available for out-of-hours support.
Benefits:
* Clear career path into 2nd and 3rd line support – we promote from within.
* Hands-on training, 1:1 mentoring, and access to a growing knowledge base.
* Remote working available after initial training period.
* Access to a wide technical stack – VOIP, Salesforce, virtualisation, and more.
* Tight-knit, ambitious team that values growth and results over hierarchy.
Salary:
* Up to £30,000 base
* (Overtime opportunities available)
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