Overview
Rheumatology is excited to advertise for a receptionist to join our team. The Rheumatology team is comprised of doctors, nurses and administration staff, and we are seeking an enthusiastic, motivated, hard-working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team collaborates as a multi-disciplinary group to strive for excellence in patient care.
What you’ll do
* Deliver a high-quality reception and support service within the Rheumatology Outpatients Department.
* Serve as the first point of contact for all appointment bookings and liaise with relevant clinicians as appropriate.
* Ensure accurate and timely entry of patient information into the Patient Administration System (PAS) with real-time data entry.
* Provide support and cover for the waiting list coordinator in managing bookings for the Rheumatology Day Unit.
* Communicate effectively with patients, relatives, the general public, and a diverse range of multi-professional staff both internal and external to the Trust.
* Prioritise and arrange appointments, maintain appointment systems, identify test requests and investigations, and coordinate clinics within the department.
* Deal with patients and internal/external staff enquiries in a courteous and confidential manner and provide assistance as required.
* Keep a log of telephone requests for investigations, prioritise these, and convey messages to the appropriate technical staff.
* Maintain and prepare appointment lists for clinical work and obtain/prepare notes for clinics or investigations as requested.
* Maintain a record of the transfer of notes to and from the department.
* Understand the 18 Week Pathway, input correct RTT codes and validate the patient pathway where appropriate.
* Liaise with Secretaries and other Trust departments to ensure case notes, X-rays and referrals are available for every outpatient clinic patient; liaise with external stakeholders to obtain referrals if necessary.
Requirements and expectations
The successful candidate will be expected to have:
* Excellent communication and organisational skills.
* The ability to manage and prioritise workloads and work as part of the wider team.
* A high level of attention to detail and accuracy, and an understanding of patient confidentiality.
They should be able to work as part of a multidisciplinary team and contribute to a high-quality reception and administration service in a busy outpatient setting.
Location and hours
Please note this post will be Monday – Thursday 9am-5pm.
About the Trust
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, home to state-of-the-art facilities such as the Quadram Institute, and collaborate with the University of East Anglia. Our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We offer the full range of NHS benefits/discounts and, in addition, the following benefits:
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Values and behavior
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others and demonstrate NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence, and to promote an inclusive culture.
Additional information
* To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
* Please see the attached job description for full details.
* Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust cannot issue a Certificate of Sponsorship for this role.
This advert closes on Wednesday 12 Nov 2025.
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