Monday to Friday 9am-5pm.
The position is Monday-Thursday in the office 9-5 and Fridays working from home.
Reports to:
Finance Director
Starting:
Mid November (Christmas Cover is essential, and this will be worked remotely between Christmas and New Year)
Position description:
We are looking for a smart, dynamic Customer Service Executive to assist with all aspects of Wyse London customer service.
Your ability to support our customer service team and coordinate across departments will be essential to the role.
Key responsibilities:
* Responsible for support with all aspects of Wyse London customer service.
* Responding to calls, emails, live chat and social media messages.
* Being part of the team and developing excellent communication with all departments including warehouse/ fulfilment centre.
* Completing administrative duties as required.
* Processing returns and exchanges in line with company policies.
* Communication with warehouse queries, and postage/courier issues.
* Cover days during peak sales or employee holidays as required
Knowledge/ Skills:
* Exceptional customer service and communication skills – both written and verbal.
* Experience with Gorgias or Zendesk
* Collaborative, with strong interpersonal skills and team -orientation.
* The ability to multi-task, prioritize and manage time.
* Excellent organisational, administrative and problem-solving skills.
* Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
* Resilient and adaptable.
* Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
* Computer literate (Excel and MS Office).