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Customer Service Consultant - Greenock (FTC), London
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Client:
TSB Bank
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b4e4cc21ad31
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Customer Service Consultant - Greenock (FTC)TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Greenock
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we're all here to give money confidence to our customers and communities. We are looking for someone passionate about customer experience.
How you'll make a difference
As a Money Confidence Expert, you'll help customers build confidence in banking with TSB. You'll assist them in using their preferred channels—face-to-face, telephone, and video banking—to build relationships, address inquiries, and proactively educate about our products and services, potentially changing their lives.
What you'll bring
* Great with people; provide exceptional customer service in person, via video calls, and over the phone.
* Understanding customer needs and supporting their goals.
* Ability to answer questions and resolve problems.
* Strong team player with a collaborative approach.
* Proficient in digital banking tools and educating customers to self-serve digitally.
Location
Candidates must be able to commute to various branch locations, with a reasonable journey time of up to 1¼ hours or approximately 25 miles.
What we offer in return
* Base salary of £24,000 from day one.
* Additional 9% of salary (£2,160) for flexible benefits or cash.
* Variable pay award (5%/£1,200 on target) based on company performance.
* Company pension contribution up to 13%.
* 25 days holidays plus bank holidays.
* Private Healthcare.
If this sounds right for you, join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We welcome diverse backgrounds to help us deliver Money Confidence for everyone, every day.
Don't meet all requirements? If you meet some and are curious, we'd love to hear from you! TSB is a Disability Confident Leader, so you are entitled to participate in the selection process if you meet the minimum criteria.
Job ID 31182
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