Job Title: Digital Account Manager
Location: Cirencester
Salary: £32,000 To £36,000 (£40,000 to £45,000 OTE)
Contract: Permanent
Role Overview – Digital Account Manager
Are you a digitally minded sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an Account Manager to take ownership of their online sales channels, customer portal and lead generation processes.
This role is ideal for someone who enjoys blending e-commerce operations with strategic digital sales development—driving growth, improving user experience, and supporting a high-performing sales team.
Key Responsibilities – Digital Account Manager
Manage and optimise all online sales platforms, including the customer portal and company website.
Ensure smooth e-commerce operations: registrations, payments, password resets, and general customer queries.
Coordinate order fulfilment, after-sales support, and customer service for a seamless experience.
Align online campaigns with marketing and sales objectives to grow digital revenue.
Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements.
Maintain accurate CRM data and manage inbound leads—qualifying, tracking, and nurturing prospects.
Conduct introductory and follow-up calls to progress leads through the sales pipeline.
Liaise with the global e-commerce team and share best practices across the business.
Report regularly on e-commerce and lead-generation performance, including sales, conversions, and ROI.
Keep product listings, pricing, and online content accurate and up to date.
Stay current with digital trends, tools, and technologies to continually enhance processes and user experience.
Key Experience & Qualifications – Digital Account Manager
Degree in Business, Marketing, E-Commerce, or a related field
Minimum 3 years' experience in e-commerce operations, digital marketing, online sales or lead management
Strong CRM experience and confidence using analytics tools such as Google Analytics
Excellent organisational, multitasking and communication skills
Analytical mindset with the ability to translate data into actionable improvements
Detail-oriented, proactive and highly customer-focused
Comfortable working in a fast-paced environment and adaptable to changing priorities
Ideal for someone who blends technical confidence with commercial awareness
Benefits – Digital Account Manager
Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required)
Pension: 4% employee / 8% employer contribution
25 days holiday + bank holidays
Death in Service: 4× salary
Healthcare included
For more information on this role, please contact Ben Dawson on 01453 829522 or send copy of your CV to
For details of other opportunities available within your chosen field please visit our website
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
TPBN1_UKTJ