Product Support Engineer
Location: Larne
Salary: £46,329 - £52,000 per annum (depending on experience)
Job Overview
When you join Caterpillar, you become part of a global team that cares not just about the work we do, but also about each other. We are makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation – we make it happen, with our customers, where we work and live. Together, we are building a better world so we can all enjoy living in it.
This position requires working on site 4.5 days a week.
About the Electric Power Division (EPD)
The EPD offers integrated solutions, parts, and services to meet the needs of commercial and industrial electric power customers worldwide. It supports critical infrastructure such as hospitals, data centres, municipalities, and more. With a history of over 95 years, our team has world‑class expertise and a proven ability to adapt to changing demands.
Responsibilities
* Lead Continuous Product Improvement (CPI) projects and investigate product and process issues for Caterpillar Electric Power products.
* Provide remote and on‑site support for generators, controls, cooling systems, enclosures, and balance‑of‑plant.
* Lead issue investigation, root‑cause analysis, and develop interim and permanent corrective actions.
* Develop procedures and plans to ensure product quality, evaluate results, and identify functional deficiencies.
* Evaluate production processes to identify manufacturing and design defects, and modify designs to maximize efficiency and quality.
* Solicit and gather feedback to identify potential new products or improvements to existing products.
* Write technical specifications and instructions; track and manage project status from inception to release.
Qualifications
Education
* Degree in an accredited engineering curriculum or progressive experience within the power generation industry.
Technical Excellence
* Ability to develop and provide solutions to significant technical challenges.
* Technical aptitude with power generation products, engines, or similar industrial equipment.
Service Excellence
* Ability to meet or exceed customer needs and expectations.
* Experience resolving complex customer complaints for power generation products or similar equipment.
Customer Focus
* Build strong customer relationships via delivery on commitments, open communication, and ongoing feedback.
* Anticipate customer needs and proactively meet or exceed expectations.
Relationship Management
* Establish and maintain healthy working relationships with all stakeholders.
* Provide prompt and effective responses to client requests.
Decision Making & Critical Thinking
* Accurately analyse situations and reach productive decisions based on informed judgement.
Effective Communications
* Transmit, receive, and interpret ideas accurately through appropriate communication behaviours.
* Build trust with customers and influence win‑win outcomes.
Problem Solving
* Apply problem‑solving knowledge appropriately to diverse situations.
Benefits
* Up to 12% bonus
* 25 days annual leave plus bank holidays
* Contributory pension scheme – Caterpillar will double the employee’s contribution up to 6%
* Contributory share scheme – Caterpillar will match 50% of the employee’s contribution
* Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
Travel
There is up to 25% travel requirement for this role.
Equal Opportunity Statement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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