What you’ll be doing
1. Monitor and manage financial performance across assigned contracts
2. Deliver effective change control and identify new business opportunities
3. Maintain accurate records for complex decision points, service delivery, billing, and overall contract activity
4. Manage supplier relationships, including setting KPIs and SLAs, maintaining change logs, and archiving evidence
5. Validate costs and revenues to ensure accuracy and compliance
6. Support wider contract management activities such as governance, risk mitigation, customer support, and P&L management
7. Oversee billing processes and manage debt effectively
The skills you’ll need
8. Build strong, trusted relationships with customer stakeholders
9. Identify and solve business problems effectively
10. Apply governance and compliance best practices
11. Use proven contract management methods
12. Understand Service Transition, Change, Configuration, and Service Level Management
13. Financial and commercial awareness
Here are some of the great benefits we offer
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
Our working model
Hybrid policy: Three in the office, two remote