Luxury Dealer & Customer Lead
High Wycombe Ref:
VA2606
#TEC2
Benefits
Competitive salary plus performance related bonus
29 days holiday including public holidays plus additional days with service
Pension contributions
Referral bonus scheme
Enhanced parental leave
Enhanced sick pay
Wagestream — a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
Talk to us about flexible working
VIP Awards – colleague recognition scheme
Cycle to work scheme
Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training – paid for by the business
Opportunities for career progression
About the Role
The Luxury Dealer & Customer Lead plays a key role in building and maintaining strong relationships between partner dealers and the Luxury Bodyshop network.
This is a customer-focused, people-driven role that supports the smooth flow of repair work between partner dealers and bodyshop sites. The role ensures vehicle damage is assessed accurately, repairs are allocated efficiently, and partner dealers receive a high level of service and communication throughout the process.
Acting as a visible and trusted point of contact, you will work closely with partner dealers to support damage identification, image capture, and the allocation of repair work to the most appropriate repair centre.
The focus of the role is on service quality, accuracy, communication, and long-term relationship development.
The Role
As a Luxury Dealer & Customer Lead, you will be responsible for:
Building and maintaining strong relationships with partner dealers and internal bodyshop teams.
Acting as a trusted day-to-day contact for partner dealers, supporting them with queries and repair allocation.
Visiting partner and customer locations to review and capture vehicle damage where required.
Taking clear and accurate digital images of vehicle damage and uploading them into internal systems.
Recording and managing damage information accurately to support efficient repair allocation.
Allocating repair work to the most appropriate repair site based on location, capability, and capacity.
Supporting smooth workflow coordination between partner dealers and bodyshop teams.
Maintaining accurate records to support reporting, traceability, and operational follow-up.
Providing clear and professional communication with partner dealers and internal teams.
Supporting improvements to service levels, operational processes, and turnaround times where possible.
What We’re Looking For
Excellent people skills – confident, approachable, and professional when dealing with partners and colleagues.
A strong customer service mindset, focused on delivering a positive experience for dealer partners.
Ability to build and maintain strong working relationships with external partners and internal teams.
Good computer and digital skills, including the use of systems, email, and image capture tools.
Strong attention to detail, particularly when recording damage information and managing data.
Highly organised and reliable, able to manage tasks across multiple locations and partners.
Commercial awareness and an understanding of the importance of strong partner relationships and service delivery.
Previous technical estimating experience is not required, and training can be provided where needed.