Job Description
Role Purpose
The Head of Product & Technical Consultancy leads a specialist team that bridges product capability, technology, and client needs. Shaping scalable solutions, guiding complex design decisions, and ensuring consultancy outputs accelerate successful delivery and adoption.
Key Responsibilities
Leadership & Team Management
* Lead, coach, and develop a high-performing Product & Technical Consultancy function.
* Set clear priorities, ways of working, quality standards, and performance expectations.
* Build capability across product knowledge, architecture, integration patterns, and delivery methods.
Product & Technical Advisory
* Responsible for the consultancy approach for product and technical design across all client engagements.
* Provide technical governance and oversight across solution design, integration, configuration, and customisation.
* Translate business requirements into product-led, technically feasible designs and roadmaps.
* Ensure designs align to platform strategy, baseline configuration, and long-term maintainability.
Stakeholder & Client Engagement
* Act as a senior client-facing leader, supporting technical credibility, influencing decisions, and de-risking delivery.
* Partner with Business Consulting, PS Delivery, QA/Testing, Support/Service, Engineering, and Product Management.
* Support commercial efforts where needed (RFPs, bids, shaping, scoping, estimates).
Standards, Governance & Continuous Improvement
* Implement repeatable consulting assets, templates, patterns, accelerators, and reusable approaches.
* Drive continuous improvement based on delivery outcomes, defects, and client feedback.
* Ensure adherence to governance, documentation discipline, and technical best practice.
Success Measures (KPIs)
* Reduced delivery risk and improved quality through stronger design assurance.
* Increased baseline adoption / reduced unnecessary customisation.
* Improved client satisfaction for design and technical decision making.
* Stronger cross-team alignment between Product, Engineering, and PS Delivery.
* Improved team capability and utilisation.
Qualifications
* Proven leadership experience in Product Consultancy / Technical Consultancy / Solutions Architecture within a software organisation.
* Strong understanding of enterprise solution delivery including integrations, APIs, data migration, environments, and release processes.
* Track record of leading discovery and design phases for complex client implementations.
* Strong stakeholder management and ability to influence senior internal and client leadership.
* Comfortable operating across strategy and detail, able to dive deep when needed.
Desirable
* Experience in regulated industries (e.g., financial services).
* Familiarity with core banking / lending / savings platforms (where relevant).
* Experience shaping consulting “packages” or repeatable propositions.
Personal Attributes
* Commercially aware, outcome-driven, and pragmatic.
* Clear communicator who can simplify complexity and lead decisions.
* High standards, structured thinker, strong accountability.
* Collaborative leader who builds trust and capability.
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Additional Information
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.