Job Description Role Purpose The Head of Product & Technical Consultancy leads a specialist team that bridges product capability, technology, and client needs. Shaping scalable solutions, guiding complex design decisions, and ensuring consultancy outputs accelerate successful delivery and adoption. Key Responsibilities Leadership & Team Management Lead, coach, and develop a high-performing Product & Technical Consultancy function. Set clear priorities, ways of working, quality standards, and performance expectations. Build capability across product knowledge, architecture, integration patterns, and delivery methods. Product & Technical Advisory Responsible for the consultancy approach for product and technical design across all client engagements. Provide technical governance and oversight across solution design, integration, configuration, and customisation. Translate business requirements into product-led, technically feasible designs and roadmaps. Ensure designs align to platform strategy, baseline configuration, and long-term maintainability. Stakeholder & Client Engagement Act as a senior client-facing leader, supporting technical credibility, influencing decisions, and de-risking delivery. Partner with Business Consulting, PS Delivery, QA/Testing, Support/Service, Engineering, and Product Management. Support commercial efforts where needed (RFPs, bids, shaping, scoping, estimates). Standards, Governance & Continuous Improvement Implement repeatable consulting assets, templates, patterns, accelerators, and reusable approaches. Drive continuous improvement based on delivery outcomes, defects, and client feedback. Ensure adherence to governance, documentation discipline, and technical best practice. Success Measures (KPIs) Reduced delivery risk and improved quality through stronger design assurance. Increased baseline adoption / reduced unnecessary customisation. Improved client satisfaction for design and technical decision making. Stronger cross-team alignment between Product, Engineering, and PS Delivery. Improved team capability and utilisation.