We have an exciting opportunity to join our Registration & Bereavement Service team here in Solihull. We are seeking an Operations Team Leader who will play a vital role in delivering a special experience for those saying goodbye to loved ones. Solihull Bereavement Service operates across three sites: Robin Hood Cemetery and Crematorium Woodlands Cemetery and Crematorium Widney Manor Cemetery If successful, you will be responsible for the operations teams based across Solihull, you will be an essential part of our service management team. If you are a highly motivated, compassionate individual looking for an exciting role where you can showcase and be recognised for your Management experience, business acumen and marketing skills, we want to hear from you. At Solihull, we recognise that death is very much a part of life. Saying farewell to a loved one in a meaningful way is as much about providing love, care, and support for the living as it is about bidding a respectful farewell to the person who has died. About the Role: As Team Leader, you will have a unique opportunity to help us manage and shape our future service delivery. What matters most to us is the energy and talent you can bring to delivering such a sensitive service. You may not have direct experience of managing a crematorium or working in the funeral industry, but we want to hear from you if you have: You have a recognised leadership/management qualification or able to demonstrate relevant experience working in a departmental or operational lead role. Experience in managing or supervising teams, with the ability to inspire, develop, and drive continuous improvement. Excellent planning and organisational skills you are a compassionate and customer focused Manager, with experience of delivering high quality services or experiences for customers you can build strong relationships with key stakeholders such as funeral directors and charities you have the business acumen to develop new products and services, and you are able to communicate our vision and offer to communities and stakeholders you have an eye for detail and passion for adopting best practice to ensure services are delivered in a legally compliant and efficient way With overall responsibility for the operational management of the three sites, you’ll be committed to: overseeing the operation of the cemeteries and crematoriums, to include drafting policies, overseeing IT, recruitment, permits and legislative procedures delivering a high-quality customer experience for funerals, cremations, burials, and memorialisation managing a team of up to six people and embedding a compassionate, customer focused and proactive culture as a whole developing income strategies with supporting marketing materials developing and nurturing relationships with external stakeholders and customers, such as the bereaved, general public and funeral directors taking responsibility for the care and disposal of the deceased in accordance with current legislation. As an essential car user, you must be able to drive, have a valid driving licence and have a suitable vehicle available, however for disabled applicants, reasonable adjustments will be made where required. What We Offer: This is a highly rewarding role where you will make a meaningful impact by supporting individuals and families during some of life’s most significant moments. We are committed to your professional development and will support you in achieving FBCA and IOSH qualifications to enhance your cremator operation and health and safety expertise. We’re proud to offer a supportive, flexible, and rewarding work environment that includes: A range of flexible working options. Generous annual leave plus the option to buy up to 10 extra days. A Flexitime scheme. Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service. Family and carer-friendly policies. Access to the Local Government Pension Scheme. Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme. To apply, please click on the link below. Your application should be in your own words and reflect your own personal experiences. If you have a specific question or require further information regarding this post, please Julie Williams Contract & Operational Support Manager jdwilliams@solihull.gov.uk Closing date for applications is 12th October 2025. Interviews will take place on 21st or 22nd October 2025. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment Attached documents Job description and person specification