Client and Staff Liaison Manager Full-time role Monday to Friday 9.00 - 530pm £33,000 - £40,000 + 25 Days Holiday Chipping Sodbury The Role: Are you a Call Centre Manager, Team Leader or similar from a Lending, Estate Agency or Surveying background, looking for a role granting authority and autonomy to create processes and get the most out your team? On offer is the chance to join a growing company that specialise in Survey & Valuation work. Responsibilities: Overseeing the Client Services Team and Manager Onboarding of new Clients Working alongside the Client Services Manager to improve structures and processes enhancing productivity Working closely with Stakeholders and Clients to ensure service levels are maintained and adhered to Managing performance review systems, providing feedback, and addressing performance issues and continually supporting managers to measure their team's performance. Planning and implementing training programs, assessing employee needs, and ensuring ongoing professional development Adhoc duties to assist and support the Operations DirectorMust have 3 years' experience of leading or managing people within a small to medium-sized business Excellent knowledge of MS office suite Good communication skills High attention to detail, particularly in maintaining records, policies, and compliance documents Desirable Housing, Surveying or similar background Pr...