* The Tenancy Management Team is integral to providing comprehensive tenancy management services, from the initial property viewing to the full lifecycle of the tenancy. This role is crucial in ensuring successful tenancies and positive outcomes through a collaborative network of multi-agency partnerships. The team is dedicated to supporting tenants in living independently and making efficient use of the council's limited social housing resources. Manage a variety of tenancy types and assess risks to support independent living.
* Contribute to preventing homelessness and sustaining various occupation arrangements.
* Oversee a designated 'patch' of tenancies and deliver the tenancy offer.
* Uphold the Council's Customer Care Standards and ensure staff compliance to achieve the vision of 'putting our residents first.'
* Experience in delivering successful tenancy management services in a social housing setting.
* Proficiency in assessing and managing risk and vulnerability in tenancy management.
* Ability to process tenant and leaseholder requests accurately regarding statutory and contractual rights.
* Relevant qualification: NVQ, Diploma, degree, or equivalent experience.
* DBS Barred List clearance for Children & Vulnerable Adults.
* Valid driving license.
* Competency in Civica and NEC systems for hybrid working arrangements.
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