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Customer Service Specialist, Stoke-on-Trent
Client:
Antala Ltd. (DGE UK & Ireland)
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
We are looking for a Customer Service Specialist (CSS) to act as a liaison to provide product/services information and resolve any emerging problems that our customers or suppliers might face. The CSS will be responsible for the stocks and planning of our brands, as well as the organisation of the logistics of those brands.
The aim of this role is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high levels of customer satisfaction. With a client and supplier focus, this role is key for the image and reputation of the company.
Responsibilities
* Organisation of logistics: Goods in, goods out.
* Manage incoming calls with suppliers, customers, or sales team.
* Book materials in and out.
* Study our brands and products to understand customer needs.
* Proactively identify and assess customers’ needs to achieve customer satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Provide accurate, valid, and complete information using the right methods/tools.
* Meet personal/customer service team sales targets and call handling quotas.
* Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts, and file documents.
Requirements
* High school diploma or equivalent required; a bachelor's degree is optional.
* Experience working with individuals with complex needs.
* Proficiency with Microsoft Excel and Outlook.
* High level of computer literacy.
* Good mathematical skills.
* Experience managing and controlling sales budgets is desirable.
* Experience with stock level management.
* Ability to calculate forecasts, price lists, and sales reports.
* Track record of over-achieving quotas.
* Familiarity with CRM systems and practices.
* Customer-oriented with adaptability to different characters.
* Ability to communicate effectively across departments to increase role accuracy.
* Ability to multitask, prioritize, and manage time effectively.
* Professionalism, commitment, and dedication expected.
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