Industrious Recruitment are seeking a Field Based Engineer to cover the Chester area.
This is an exciting opportunity to join a leading company within their field.
Duties
* To achieve Company KPI's of First Time Fix Rate.
* To achieve Company KPI's for Mean Time Between Failure.
* To achieve Company KPI's of Car Stock accuracy.
* To achieve Company KPI's of implementation of ECR's and TB's.
* To achieve Company KPI's of performing PMI's promptly.
* To provide effective Technical Phone Support.
* To provide 1st level IT support for any products that are part of the companies customer solution.
* Work hand in hand with customer IT team to maintain and manage the customer IT solution.
* FSE's must ensure that they introduce themselves to the senior member of the client staff at the start of each site visit.
* Confirmation of fault details / circumstances etc. must be ascertained prior to commencing work on the equipment.
* If work is required on another analyser at site being attended, then admin must be informed prior to any work taking place.
* Customer must be periodically kept informed of any changes to estimated completion time.
* You should communicate with your Regional Field Service Manager (RFSM) at least weekly to keep abreast of activity in your area.
Essential Requirements
* Must hold a full driving licence
* HND (HNC with relevant experience) or equivalent in electronic and mechanical engineering
* Hydraulic and pneumatic principles
* Exceptional technical fault-finding skills
* The ability to read and understand technical diagrams
* Customer focused - should strive to exceed customer requirements
* Good and effective written and verbal communicator
* Job flexibility & willingness to travel - support of peers and juniors throughout the UK, Ireland and Northern Ireland may be required
* Good working knowledge in MS Windows
* Track record of supporting IT as part of the provided solution
* Network certification General knowledge in MS Office products, Outlook, Word, Excel and PowerPoint
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