What you’ll do
* Develop and execute a clear vision, strategy and plan for the installed base sales team to support the division to achieve its objectives, pro-actively taking corrective action, modifying plans as necessary to meet business performance.
* Contribute as part of the Partner management team to determine the short and long-term strategy for the partner division, providing strategic sales input into development of the annual plan.
* Monitor the sales team performance and ensure targets are met at both individual and team level.
* Motivate, coach and develop the team to maximise sales performance, whilst also ensuring we deliver an outstanding service to our partners.
* Provide regular clear feedback on performance to the sales team, balancing both recognition and areas for improvement, putting in place development and training plans.
* Set clear KPI’s to track both sales pipeline and performance, ensuring that targets are met.
* Provide regular forecasts of sales pipeline, ensuring that sales pipeline is accurate in our CRM platform.
* Ensure that each account manager has a clear account development plan for their base i.e. key decision makers, wallet share, competitor spend vs Zen, key growth accounts, at-risk accounts and provide support through coaching to uncover and convert opportunities. Ensuring that the information is kept up to date in our CRM platform.
* Develop a clear understanding of the opportunities across the installed base and a plan to convert the opportunity.
* Effectively balance the distribution of accounts across the team to maximise our available resources and to ensure that the workload is balanced in a fair and even way.
* Engage directly with partners to build relationships, support key opportunities, gather feedback on the overall Zen service and competitor insight.
* Collaborate effectively with the partner management team to ensure clear alignment on partner messaging, activities, targets and communication to the sales team.
* Work closely with our Operational and Service teams to share feedback on the partner experience, put forward ideas to improve service and jointly strive to deliver an outstanding partner experience.
* Work very closely with our partner marketing team to provide input on messaging, joint campaigns, effectiveness of marketing campaigns and where we should focus our marketing resources.
* Maintain a thorough knowledge of the competitor landscape, industry trends and opportunities, use this knowledge to influence our strategic direction.
* Share partner and competitor insight with the portfolio team to shape our product and technology roadmap, pricing strategy and to align activity.
* Build a solid relationship with the Partner SMT sharing your view and collaborating effectively on joint activities to ensure the effective running of the division.
* Clearly communicate the performance of the sales team to the sales team, division, management team, ExCo and Board.
* Share best practice with other sales leaders across Zen to utilise collective skills and experience.
Inclusive work environment
At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.
Our values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.
Benefits
* 2 x Life Assurance Cover, with option to flex upwards
* 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
* Access to private Medical Healthcare and a Healthcare Cash Plan
* An extra day off for your birthday
* Car salary sacrifice scheme
* Continuous learning and development
* Discounted Mobile plans
* Flexible and Hybrid working
* Free onsite parking
* Internal coaching and mentoring opportunities
* Onsite Contemplation and Prayer room
* Onsite Electric Car Charging points
* Optional flexible critical illness cover
* People-friendly policies
* Recognition awards where we celebrate the most awesome people
* Salary sacrifice Pension - minimum of 3% Employee contributions for a 5% Employer contribution
* Six monthly salary reviews
* Subsidised Nursery fees
* Subsidised Onsite Restaurant
* Superfast Free Reliable Broadband
* Travel Loan and Ride2Work Schemes
* Two days’ paid leave per year for voluntary work
#J-18808-Ljbffr