Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
This role has a starting rate of £12.25 per hour... On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
* To ensure all of our guests receive a warm
welcome and are treated to the up most hospitality and care during their stay
with us.
* To provide an unforgettable experience and
this starts with Reception – not just on arrival but through the whole process
of booking to departure.
* To follow all hotel policies as outlined
in your training manual – Reservations, Sales, Check In and Check Out
Procedures
* To achieve sales in line with company
objectives
* To promote additional products and
services within the hotel and group brand
* To maintain exemplary billing systems and
obtain all payments from guests in accordance with company Policy, and the
accurate accounting and processing of all reception sales.
* To maintain high standards of hospitality,
processing bookings, up selling, salesmanship, financial and reporting
diligence.
* To support the
reservations team with booking support.
* To
ensure all complaints are minimized and handled professionally as in accordance
with hotel policy
* To
ensure a good working relationship with all other departments and communicate
information throughout the hotel
* Stock
replenishment of department areas
* Ensure
daily updates are communicated throughout the hotel
* Follow
legislation relating to job role.
* To ensure good working relationship with all other
departments and communicate information throughout the hotel.
* To understand
responsibilities in relation to Fire Procedures, Health and Safety, COSHH,
Infection Control and Emergency Aid.
* All other
duties as required