NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
TITLE: L2 Support Engineer
GRADE: 9
LOCATION: Bath, GBR
Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.
Responsibilities And Duties
* Answering emails, calls and online chat in a positive and friendly manner.
* Creating a record of each customer problem and spot trends when applicable.
* Deliver technical IT support as required to our diverse client base
* Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
* Management of Windows and Linux server operating systems
* Assisting our partners and customers with deploying the SDS software
* Patching and updating the operating systems and SDS software on SDS Appliances
* Fulfilling IT maintenance tasks scheduled by other team members.
* Promote and provide support for new products and technologies.
* Managing corporate IT desktop and laptops
* Onboarding new employees: laptop setup, account creation and new user orientation
* Maintain an up-to-date knowledge of our products, technologies, and our competitors.
* Maintain high customer satisfaction ratings that meet company standards
Knowledge, Skills And Experience
* The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems
* Good understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls
* Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
* Strong analytical skills with proven problem-solving ability.
* Demonstrated willingness to learn and apply new technology.
Desirable Experience With These Technologies
* Nagios
* CheckMK
* Apache
* CouchDB
* Windows operating systems
* Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
* Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
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