Overview
Are you a friendly, organised, and professional individual looking for a rewarding role in healthcare? Spire Western Docks Clinic, Southampton are seeking a dedicated administrator/receptionist to be the welcoming face of their clinic. In this vital role, you will provide excellent customer service to patients, visitors and staff, ensuring a smooth and efficient experience.
Role
You will be the face and voice of Vita Health Group. Acting as an extension of the firm’s brand and core values, the purpose of this role is to welcome patients to the clinic and support them through their treatment, whilst undertaking all administrative tasks in supporting the department.
Responsibilities
* Take inbound calls from patients, ensuring these are answered within KPIs.
* Manage and process new private referrals and send reports to 3rd party referrers within strict time frames.
* Support patients through their treatment by performing administrative tasks to assist the department.
Skills & Background
* Clear, concise communicator with the ability to use initiative to multitask and adjust priorities as required.
Qualifications
Essential
Desirable
About Vita Health Group
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: Vita Health Group careers.
Equality, Diversity & Inclusion
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view Vita Health Group’s commitment to Equality, Diversity and Inclusion.
We are committed to being equitable and supporting the wellbeing of all employees.
Other information
Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate. Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. Vita Health Group reserves the right to close this job when sufficient applications have been received.
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