Job Description
Job Title: Hire Controller
Location: Milton Keynes, MK12
Hours: Monday - Friday, 07:30 - 17:00
Salary: Up to £30,000 per year (dependent on experience)
Benefits:
* Company pension
* Generous holiday allowance with the option to buy/sell days
* Retail discounts & employee recognition awards
* Life assurance
* 24/7 employee assistance programme
About the Role
Customer Service - It's a People Thing
Are you someone who can start a conversation in an empty room? Do you thrive in a fast-paced environment and take pride in getting things done efficiently? If so, this role is a great fit for you. As a Hire Controller at a leading equipment rental provider, you'll play a vital role in delivering exceptional customer service. You will be the first point of contact for customers, building strong relationships and supporting them through the entire hire journey - from initial enquiry to off-hire and feedback. Your focus will be on understanding the customer's needs, offering solutions, upselling when appropriate, and ensuring a smooth and professional service every time.
Key Responsibilities
1. Handle inbound hire enquiries via phone, email, and website
2. Process ...