Desk-Based AV Technical Support Engineer
Bolton - Hybrid/Remote
30,000 to 40,000 + Training + Holiday + Pension
Are you an AV professional who enjoys solving technical problems remotely, supporting end users and keeping audio-visual systems running smoothly from a desk‑based environment rather than on site? This is an excellent opportunity to join a growing technology business where you will play a key role in providing remote AV support across a wide range of customer environments. You will be responsible for troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients. The role is primarily desk‑based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required. This position would suit an AV Support Engineer, Helpdesk Technician or AV Technician looking for a long‑term, remote‑focused role with clear responsibility, technical variety and progression potential within a forward‑thinking organisation.
The Role:
* Providing remote technical support for AV systems and meeting room technology
* Diagnosing and resolving faults via phone, email and remote access tools
* Supporting video conferencing, audio and control systems
* Monitoring systems proactively and responding to alerts
* Logging incidents, resolutions and system documentation accurately
The Person
* Background in AV support, helpdesk or technical engineering roles
* Strong troubleshooting and fault‑finding skills
* Good understanding of AV signal flow, conferencing and audio systems
* Experience with ticketing or helpdesk systems
* Confident supporting non‑technical users remotely
We are an equal opportunities company and welcome applications from all suitable candidates.
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