Account Executive – Ipswich
Salary to 35k (negotiable DOE), Hybrid Working after training/probation, to 25 Days Holiday + Bank Holidays, Pension & Life Insurance, Assistance towards study and flex benefits
Our client are the leading provider of risk and claims management services to the global automotive logistics sector.
Our clients Industry Automotive logistics involves the movement of new motor vehicles from factories to their final point of sale. Because these vehicles are produced and sold worldwide, the client base is global, and claims can originate from any location.
Our Services
• Claims & Recovery: When vehicles are damaged during transit, our team reviews and adjusts claims according to agreed procedures. We then recover costs from the responsible logistics providers.
• Risk Management: We help clients reduce damage by analysing large datasets to identify trends and improve vehicle handling operations.
• Technology Leadership: We lead the sector in digital solutions, having recently launched new inspection systems and mobile apps. We continue to invest heavily in software to create new revenue streams and enhance client experience.
Our clients are Investors in People accredited and committed to being a Great Place to Work, offering a comprehensive benefits package and a supportive professional environment.
Role Purpose: Account Executive
The Account Executive supports the management of our clients alongside our Account Managers. You will be responsible for deliverables related to the implementation and maintenance of client relationships, requiring excellent communication and prioritisation skills in a fast-moving environment.
This role spans both traditional claims/recovery clients (manufacturers and distributors) and our emerging technology-led clients. While the services are technical, the role is initially focused on process adoption, with technical expertise developing over time. You will join an Account Management Group consisting of two Account Managers reporting to a Director.
Key Deliverables
Claims & Recovery Management
• On-boarding: Convert agreed services into live operations; establish dealer and carrier procedures; coordinate with external stakeholders like insurers.
• Reporting: Provide liquidity projections and data dashboards; highlight damage trends to internal teams; support client meetings with statistical analysis.
• Financial Compliance: Manage monthly invoicing, Purchase Orders (POs), and support debtor management objectives.
• Database Management (GID): Maintain and create data feeds; coordinate with third-party providers on data exchanges; manage client escalations.
Technology & Client Relations
• System Support: Act as a liaison for technology clients to ensure requirements are met; provide helpdesk and system administration support.
• Internal Liaison: Act as the bridge between clients and software developers to communicate technical needs clearly.
• Operational Integration: Lead client huddles and ensure operational teams are aligned with client requirements.
Skills and Experience
Essential
• Qualified to A-level standard (or equivalent).
• GCSE Maths & English at Grade 5 (B) or above.
• Advanced MS Excel, Word, and Outlook skills.
• Concise, well-structured verbal and written communication.
• Strong video conferencing skills and high attention to detail.
• Proven ability to meet fixed timescales and prioritize multiple tasks.
Desirable
• Interest in business intelligence analytics and data exchange technologies.
• Experience working directly with corporate clients.
• Competence in Project Management and acting on Management Information.
• A proactive approach with the ability to work independently and as part of a team
If you wish to apply for the position please complete the link and a consultant from Cameron James will be in contact with you