Overview
As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offers a wealth of unique services via our three companies; Lime, Aviate and Calrom. We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world’s most recognisable travel brands. Our service is legendary in the industry (for all the right reasons) and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. We’ve always been innovators at heart. While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to join us, to succeed with us and to grow with us.
A full-time role is potentially available on successful completion of the apprenticeship.
Here in Partnerships, we’re all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.
The Role
We’re looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment.
You’ll provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.
What you’ll be doing
* Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
* Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates).
* Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager.
* Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration.
* Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
* Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
* Assist with outbound communications and partner updates, proofing content in line with brand guidelines.
* Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.
Qualifications & Training
The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and Maths, you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.
Working hours: 09:00 – 17:30, Monday to Friday.
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