Job Title: DAC Administrator
Reports To: DAC Team Leader
Location: Newark Office
Contract Type: 12-Month Fixed Term Contract, Full-Time
Company Overview
Our client is a leading organisation in the field of medical devices, specialising in voice and pulmonary rehabilitation for individuals living with a neck stoma. They design, manufacture, and distribute a comprehensive range of laryngectomy and tracheostomy products to healthcare professionals and patients across the UK. The company is known for its commitment to improving quality of life through innovative solutions and personalised care.
Role Summary
The DAC Administrator will play a crucial role in delivering exceptional customer service by managing prescription chasing and processing within a designated territory. Based at the Newark office, the successful candidate will work closely with internal teams and external partners to ensure a seamless and professional service experience.
This position requires someone with a strong commercial mindset, a proven ability to manage their own workload, and a passion for achieving targets while maintaining high standards of service.
Key Responsibilities
* Manage and process prescriptions for a specific customer territory
* Provide exceptional customer support and ensure satisfaction at all times
* Analyse individual performance using KPI data and implement strategies for improvement
* Support colleagues with prescription-related tasks as needed
* Identify training needs and participate in continuous development
* Maintain high levels of ethics and integrity in all service delivery
* Contribute to improving internal processes to enhance efficiency
* Collaborate effectively with internal teams and field-based staff
* Assist in training new members of the DAC team
* Handle incoming and outgoing post on a daily basis
* Respond to internal queries and liaise with GP practices when necessary
* Carry out additional administrative duties as required
Skills and Experience Required
* Strong commercial acumen with the ability to interpret sales data and KPIs
* Highly target-driven, proactive, and resilient
* Excellent verbal and written communication skills
* Confident networker with strong negotiation and stakeholder engagement abilities
* Highly organised with the ability to manage multiple tasks and deadlines
* Proficient in CRM systems and general IT applications
* Positive, solution-focused attitude
* Flexible and adaptable approach to work
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