Head of Account Management
Location: Remote + 1 Day per week (Thursdays) in London Office (Storey Club, Paddington)
Employment Type: Full-time
Salary: £40k – £50k (Uncapped Commission OTE £65K)
About Circl
At Circl, we believe anyone can learn to lead—regardless of their background. We champion a new kind of leadership, rooted in empathy, inclusion, and empowerment. Our unique Circl Leadership Development Programme trains professionals from top businesses alongside Future Leaders (18–24 year olds) from underrepresented and lower-income backgrounds, using a coaching approach to leadership. We’ve already made an impact—partnering with Lidl, Barclays, Google, Meta, and more—supporting 5,000+ people across 200+ organisations in 57 countries. After our most successful year yet, we’re ready to expand our reach and create even greater impact.
The Opportunity
We’re looking for a strategic, results-driven leader to join Circl as Head of Account Management—a role at the heart of our mission to create inclusive leaders and meaningful social impact. You’ll own revenue growth from existing accounts, set the vision and strategy for your team, and deliver measurable outcomes that drive both commercial success and social change.
Reporting to the Director of Operations, you’ll lead and coach a team of two, drive renewals, upsells, and cross-sells, and personally manage key strategic accounts, deepening long-term relationships and ensuring clients unlock the full value of our programmes.
This is a high-impact role with autonomy to shape team strategy, streamline processes, and lead initiatives that make a real difference—both for Circl and the communities we serve. As part of the Leadership Team, you’ll help shape Circl’s future and fuel the next stage of our growth.
The Ideal Candidate
Must-Haves:
* Passion for social impact and coaching culture, aligned with Circl’s mission.
* Strong people leader with experience coaching teams and driving performance.
* 5+ years’ experience managing client accounts or leading an account management team.
* Proven success driving renewals, upsells and cross-sells with major clients.
* Ability to balance strategic thinking with hands-on delivery.
* Excellent communication and relationship-building skills.
* Experience defining KPIs, setting goals and tracking progress.
Nice-to-Haves:
* Experience in coaching, leadership development or programme delivery.
* Background in start-ups or scale-ups.
* Knowledge of professional development or learning initiatives.
What You’ll Do
1. Team Leadership:
Line-manage and coach a team of two.
Support recruitment, onboarding and team development as we scale.
Build a culture of high performance, learning and accountability.
2. Revenue and Account Strategy:
Own strategy for renewals, upsells and cross-sells across all existing accounts.
Set team goals, track performance and ensure revenue targets are met.
Align account strategy with wider business priorities.
3. Strategic Client Management:
Lead relationships with key strategic clients, overseeing complex renewals and initiatives.
Identify opportunities for account expansion and deeper engagement.
Ensure programmes run smoothly and deliver measurable impact.
4. Strategic & Operational Leadership:
Partner with internal teams to align client needs with programme strategy.
Lead initiatives to improve processes, embed best practice and increase efficiency.
Contribute to Circl’s long-term programme and client engagement strategy.
What Success Looks Like:
People and Performance: Your team consistently performs, grows and meets goals.
Revenue Growth: Existing accounts exceed targets; strategic accounts expand.
Client Satisfaction: Clients remain engaged, delighted and long-term partners.
Leadership Influence: You help shape Circl’s programmes and strategic direction.
Operational Impact: You improve processes, systems and cross-team effectiveness.
Circl Perks & Flexibility:
* Social Impact and Purpose: Make a real difference to underrepresented young people.
* 37 Days holiday including your birthday, bank holidays and the period between Xmas and New Year.
* One Day in the London office per week, with access on other days when required.
* Flex Fridays with limited internal meetings and reduced working hours.
* Three work from anywhere weeks, including one international week working across time zones.
* Work from home cash allowance.
* Personal development plans across the team to focus on person growth.
* Dedicated external senior mentor for every team member.
* Internal coaching support.
* Regular team socials and wellbeing initiatives.
* Potential for EMI share options.
* Hundreds of perks, discounts and freebies from Pirkx.
* 24/7 counselling and mental health support.
* 24/7 telephone and online GP and prescription service.
How to Apply
Submit your CV and Cover Letter including your email, phone number and LinkedIn.
Interviews typically include 3–4 conversations (phone, Zoom or in-person) and a short assessment task. References requested upon offer.
Applications are reviewed on a rolling basis – apply early.
Potential Start Date - January 2026
If you have experience as a Head of Client Success, Client Success Manager, Head of Customer Success or Customer Success Manager then we would like to hear from you