The Vacancy It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a Safer Neighbourhoods Team Leader to join our Tenancy team, where you'll be able to play a key role in shaping our future. What you'll be doing You'll undertake the day-to-day line management of the Safer Neighbourhoods’ team to ensure the delivery of high-quality customer focused services. You'll help achieve a high performing team, improve outcomes for customers and customer satisfaction. You'll help deliver Golding Homes’ safer neighbourhood offer to improve outcomes for customers in relation to clean, safe, green issues, ASB, hate incidents, domestic abuse, safeguarding, tenancy fraud and any tenancy breaches. You'll support, coach, train and work collaboratively with the Safer Neighbourhoods Team to achieve maximum performance. Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service. More about you. What can you bring? You'll have demonstrable experience in a line management role, achieving positive outcomes for customers. You'll have demonstrable experience leading teams and services in relation to ASB, hate incidents, safeguarding, domestic abuse, tenancy fraud. You'll hold extensive experience of quality case management to deliver outcomes for customers across a range of tools and powers and be confident working across housing management systems. You'll have demonstratable experience of setting and achieving performance targets, including experience of coaching and motivating others to achieve targets and improve performance. Experience working with relevant external agencies to create safe spaces and respond to neighbourhood issues, prevent and deter, create campaigns and initiatives. Experience working with and engaging with customers and improving customer engagement and satisfaction. Experience in complaint handling and driving change learning from customer insight, as well as data analysis to drive service delivery and improvements. Please note a full driving licence and DBS are required for this role. When and where you'll be doing it You will enjoy a 37-hour working week and earn an annual salary of circa £46,669 Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. What will you get in return? Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You’ll get: • 28 days annual leave per year (plus bank holidays) • Company pension contribution and life assurance • Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. Closing Date: Thursday 21st May at midnight Interviews: Tuesday 2nd June County Gate One, Maidstone. We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Equality, Diversity and Inclusion We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities. Documents