The Opportunity
Join Our Team as a Night Team Member!
Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
1. Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
2. Safety First: Maintain security and safety procedures throughout the night.
3. Security Checks: Perform regular security checks to keep our hotel safe.
4. Support Staff: Provide general support to hotel staff during the night shift.
5. Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
6. Room Setup: Set up meeting rooms and other areas as needed.
7. Food & Beverage Service: Serve food and beverages to guests when required.
8. Check-In/Out: Handle guest check-ins and check-outs as needed.
9. Emergency Response: Manage any emergency situations that occur.
10. Reporting: Prepare reports for senior management as required.
Benefits
11. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
12. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
13. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
14. Eye care
15. Free legal & money advice
16. Counseling sessions
17. Hospital & death benefit plans
18. Cycle to work scheme
19. Wellbeing tips and support fitness videos
20. Recipe ideas
21. Advice on keeping active and healthy living
22. Wellbeing podcasts and tv
23. Breathing exercises
24. 24/7 advice and support line
25. Team reward & recognition
26. Free meals on duty
27. Free parking
Ideal candidate
28. Previous experience working in a hotel or similar environment, preferably in a night team member role.
29. Excellent customer service skills and a friendly, professional demeanor.
30. Strong communication and interpersonal skills.
31. A good understanding of safety and security procedures.
32. The ability to remain calm and composed in high-pressure situations.
33. A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
34. Good organizational skills and attention to detail.
Hotel
The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London.
Our hotel features 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.