We are seeking a Desktop Support Technician to provide onsite technical support at our Southam location.
This is a full-time, on-site role with no remote work option; the role requires the candidate to be in the office five days per week.
Key Responsibilities:
Working as part of the Southam Site IT team, the successful candidate will:
* Provide excellent customer support to EA staff
* Image Windows and Mac devices
* Troubleshoot desktop hardware, software, and network connectivity issues
* Monitor ServiceNow ticket queue, email and Slack requests, ensuring timely updates and escalations
* Support onboarding and offboarding processes
* Update asset assignments in EA’s tracking system
* Help to support local IT Initiatives and Projects
* Help move an office location from Southam to Leamington
The Ideal candidate would have some of the following skills/experience:
* Experience working in a technology focussed environment supporting Windows and Mac systems
* Strong customer support and communication skills
* Experience troubleshooting hardware, software, and network issues
* Familiarity with imaging tools and endpoint management solutions (JAMF, Intune or similar)
* Ability to manage multiple tasks and priorities effectively
* A proactive ‘Can-do’ attitude
* Previous games industry experience would be advantageous, but not required.
Education & Certifications
* Certifications such as CompTIA Network+, CompTIA Security+, Microsoft MD-100/101 (Modern Desktop Administrator), ITIL Foundation, or Apple ACSP are welcome, but not required.