Overview
Join to apply for the Access and Resolution Officer NCCHS role at Nottingham City Council.
Location: Loxley House, NG2 3NG; Contract Type: Permanent; Working Hours: 37 hours per week; Worker Type: Hybrid (~60% onsite / 40% work from office/home); Salary: Grade F - £32,597 - £35,412 per annum.
Closing Date: 29th October – please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 13th November – Please note this is subject to change.
About the Role
You will play a key role in ensuring Nottingham City Council meets its statutory, regulatory and landlord obligations by securing lawful access to properties where tenants have refused entry. Your work will protect the safety and wellbeing of tenants, neighbours, and the wider community by facilitating essential inspections and maintenance.
This Role Can Lean In Two Distinct Directions
* Supporting tenants’ wellbeing and addressing vulnerabilities through empathy, communication, and safeguarding practices
* Taking direct legal action to ensure compliance with tenancy obligations, pursuing injunctions or enforcement where necessary
Whichever path you bring expertise in - people-focused support or legal enforcement - your contribution will be vital in keeping homes safe and compliant.
Responsibilities
• Play a key role in ensuring lawful access to properties while protecting safety and wellbeing.
• Facilitate inspections and maintenance where access is required and consent is refused.
• Apply appropriate safeguarding, equality, and risk assessment practices; maintain accurate records and take proportionate action as needed.
• Balance empathy with enforcement when required, and act decisively in high-pressure or sensitive situations.
• Collaborate with internal teams to ensure compliance with statutory and regulatory requirements.
About You
The ideal candidate will have:
* Proven experience in tenancy enforcement, compliance, or housing management OR in safeguarding and wellbeing support, including work with vulnerable individuals.
* Knowledge of regulations and the statutory frameworks that underpin safeguarding, environmental protection, or property access.
* Excellent interpersonal and communication skills, with the ability to engage and build trust with tenants while resolving conflicts and maintaining professionalism.
* Analytical and problem-solving skills, including the ability to assess risks, apply equality impact assessments, record and maintain accurate records and take proportionate action.
* Resilience and sound judgement to act decisively in high-pressure or sensitive situations, balancing empathy with enforcement when required.
* Relevant qualification in housing management, legal studies, psychology, or wellbeing practice, or substantial related experience with a commitment to professional development.
Full duties of the job description can be found here.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
Benefits
* 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
* Access to a generous, defined benefit pension scheme offering 17.9%
* Smart Working – to support your work life balance
* Health and wellbeing benefits including access to our Employee Assistance Programme
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
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