Were looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
Were an organisation which puts people first. Well do everything possible to help you feel respected, valued and included. Well help you learn, acquire new skills and gain further experience to support your career development. And well provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership youll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so dont forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
Do you have an eye for detail, are good with systems and a passion for improving patient care
Does a role in the NHS, supporting crucial mental health services motivate you?
We are recruiting for a Patient Pathway Validator to join us and provide a specialist validation service relating to our Waiting Times. You will be helping us review and maintain the accuracy of our waiting times information at patient level, and supporting clinical teams to reduce waiting times.
The role requires someone with fantastic attention to detail, the ability to work with clinical information systems, understand complex waiting times rules and definitions and communicate clearly and confidently with our mental health community team staff and with patients.
As a waiting times validator, you will be an active member of the Performance & Insights team to improve the information our teams use to manage newly introduced waiting times standards for Mental Health Services and help clinicians understand the new quality indicators.
Could you be a part of our journey? Dont hesitate to get in touch to find out more
Main duties of the job
* The post holder will be a member of a small team of waiting times pathway validators.
* To validate patient pathways and work with designated Divisions to drive improvement in reported waiting list accuracy and performance against standards.
* To provide an expert advisory function to clinical teams in the reporting of national waiting times and waiting times rules and waiting times validation techniques
* Provide validation and or data quality support to services making changes to information management processes to manage better waiting times pathways, for example, team changes.
* Support the implementation of new national waiting times reporting by testing reports and providing patient validation.
Working for our organisation
Sussex Partnership provides mental health and learning disability care for all age groups across Sussex
We encourageflexible working. We know that a positive work/life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working. If it works for you and works for the role, well do our best to make it happen.
* Access to a host of discount schemes including reductions on fuel, high street and online purchases, as well as Blue Light Card advantages!
* Generous holiday entitlement (starting at 27 days + 8 bank holidays)
* Excellent NHS Pension
* Discounted gym memberships
* A position within a trust rated as ‘Outstanding’ for caring and ‘Good’ overall by the CQC, where 82% agree that care for patients is our top priority
* Access to full psychological support via our internal wellbeing team
* Excellent supervision programmes, with ongoing opportunities for training and development
Detailed job description and main responsibilities
* Support a Divisions, or group of Divisions in waiting times validation and pathway management.
* Maintain a thorough and current understanding of the national waiting times standards and rules, ensure staff throughout the Trust are updated with any changes to the rules
* Regularly validate waiting list pathways to ensure they are accurate and amend pathways to correct data quality errors in accordance with agreed validation and clinical governance guidelines. This will involve liaising with clinical teams to arrange for pathways to be updated, where appropriate.
* To understand and apply the waiting times rules to individual pathways.
* To act in such a way as to protect patient confidentiality and staff confidentiality at all times
* Work closely with the Waiting Times Patient Pathway Manager in developing standard operating processes for waiting list validation across the Trust.
* Gain an understanding of how waiting times are captured and managed in the electronic patient record and any new systems that are implemented across the Trust and provide expert support to colleagues in the use of the system to manage patient pathways of care.
* Produce reports from the system (PowerBI) and ensure these reports are easy to use and interpret.
* Validate the data thoroughly to ensure that pathway coding is correct and potential breaches are reported in a timely manner
* Represent the Divisions when required with a view to sharing knowledge on waiting times, data accuracy and targets
* Hold meetings with departments to discuss issues and incorrectly managed processes
* Work with colleagues in the Performance Improvement team in the development and maintenance of a strategy for the future provision and continued accuracy of waiting times information.
* Work as a team to assist colleagues in providing cover for the work of absent colleagues when necessary while managing their workload
Person specification
Qualifications
* Good standard of secondary education; GCSE at Grade C/level 4 or above in Maths and English or evidence of equivalent experience
* NVQ 3 in Business & Administration or evidence of equivalent practical experience
* RSA 3 or equivalent experience and evidence of further practical experience
* European Computer Driving License Certificate
Knowledge/Experience
* Experience of working within an NHS Trust, or equivalent experience in another industry.
* Experience of viewing waiting lists and basic knowledge of referral to treatment (RTT) performance standards or equivalent experience in another industry.
* Experience using Excel
* Experience of using Carenotes or another clinical information systems
* Proven data analysis and report generation skills
Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.
We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.
In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.
Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children’s social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.
Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.
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