Support Officer
Location: 100% office based in Bramlings House Newbury
Working hours: 35hpw Mon-Fri
Contract: Permanent
Salary: £25,526.00 - £26,869.00 per annum
This role requires an enhanced DBS
Driving license essential
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role Overview
To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.
Key Responsibilities:
-Assess referrals and engage with prospective clients using a person-centered approach.
-Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
-Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
-Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
-Flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
-Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
-Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
-Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
-Actively contribute to the collection of data to be used in statutory returns.
-Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
More about you:
-A working knowledge and understanding of how to support people in achieving and maintaining independence
-Housing or Support related qualification desirable but not essential
-Experience of providing support to diverse client groups
-Experience of working with clients experiencing substance misuse and mental health.
-Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
-Ability to work under own initiative
-Ability to network and build strong relationships with partner agencies, community and key stakeholders.
-Organisational skills, including time management and ability to meet targets
-Ability to use IT packages and management information systems.
-Ability to deal with distressed and aggressive clients.
-Driving Licence and use of own transport
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Closing date for this role is 01 October 2025, we reserve the right to close this role upon appointment of a successful candidate