Service Administrator / Dispatch Coordinator – 6-Month FTC (Watford, Hybrid)
£29,000 – £32,000 per annum
|
3 days office / 2 days home
|
Watford
About the Role
We're looking for a proactive
Service Administrator / Dispatch Coordinator
to join a leading organisation on a 6-month fixed-term contract (with potential extension).
You'll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed.
This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
* Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
* Manage service contracts, quotes, work orders, and invoicing via
ServiceMax
and
SAP
.
* Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
* Order and ship spare parts, including urgent requests.
* Maintain accurate records, data, and reporting in line with company standards.
* Support preventative maintenance planning and ensure compliance with service agreements.
What We're Looking For
* Proven administration experience, ideally within a service organisation.
* Strong knowledge of
SAP
;
ServiceMax
experience is a plus.
* Excellent organisation, time management, and problem-solving skills.
* Strong communication skills with internal teams and external customers.
* Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You'll Love This Role
* Competitive salary
: £29,000 – £32,000 per year
* Hybrid working
: 3 days in office, 2 days from home
* Generous benefits package
: 25 days' holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership