(Closed) Residential Management Group (RMG)
Join the RMG family and become part of one of the largest and most respected property management companies, with a portfolio spanning over 144,000 households across the UK. We offer a variety of job opportunities in property management, finance, customer service, and more, making us a great place to work.
Our employees have the opportunity to learn, develop, and grow in their careers and reach their full potential.
Role Purpose:
As Energy Finance Manager for the Heat Network at RMG, you will manage external billing agents, facilitate debt collection, respond to customer queries about outstanding debt and billing arrangements, and oversee the financial management and reconciliation of heat network funds.
Location:
This role is based full-time at our offices in Hoddesdon, EN11 0DR.
Key Responsibilities:
* Respond to customer queries regarding their district heating accounts.
* Liaise with billing providers on tariff setting and debt recovery.
* Coordinate the transfer of debt from billing agents into RMG's processes.
* Attend meetings with key clients to discuss issues and resolutions.
* Provide training and coaching to colleagues on completion processes.
* Offer escalation support for complex queries and problems.
* Adhere to company policies, procedures, and processes.
Essential Skills and Experience:
* Background in accountancy or bookkeeping.
* AAT qualified or working towards qualification.
* Proficiency in Microsoft Word, Outlook, and Excel (Intermediate level).
* Strong attention to detail and time management skills.
* Excellent communication skills and high-level customer service ability.
* Ability to make decisions independently and collaboratively, supported by evidence.
Preferred Qualifications:
* Member level IRPM qualification.
* Knowledge of Heat Network Regulations or the wider utilities sector.
* 37.5-hour workweek with a competitive salary.
* 27 days holiday plus bank holidays and 2 paid volunteer days annually.
* Healthcare cashback plan covering optical, dental, physiotherapy, GP charges, with 24/7 remote GP access.
* Sponsorship for study and professional qualifications (up to 5 study days).
* Pension scheme (matched up to 7%) and life assurance (4x salary).
* Access to discounts, vouchers, cashback, and exclusive offers through Our Place Rewards.
Next Steps:
If you meet the criteria and are ready to advance your career, click apply to be redirected to our careers site for more details and to apply directly.
For support with your application, please contact our skills and employment team at skillsemployment@placesforpeople.co.uk if you are a Places for People customer.
Recruitment agencies should note we operate a PSL and do not accept cold calls.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including DBS checks where applicable, to ensure a safe working environment.
By joining us, you are expected to contribute to our safeguarding culture, uphold policies, and report concerns to protect our communities.
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