Job Title: Digital Account Manager (Retail & Ecommerce)
Location: London (Hybrid – 2–3 days in office)
Salary: Up to £45,000 per annum
Type: Full-time, Permanent
About the Role
We are looking for a commercially driven Digital Account Manager with strong retail and ecommerce experience to manage and grow a portfolio of retail clients.
This role is focused on driving online revenue, supporting trading performance, and delivering best-in-class digital campaigns aligned to key retail moments (e.g. peak, promotions, product launches). You will act as a strategic partner to clients, ensuring digital activity directly supports sales and business growth.
Key Responsibilities
* Own client relationships with a focus on retail performance, revenue growth, and ROI
* Align digital activity with retail trading calendars, including peak periods (e.g. Black Friday, Christmas, seasonal sales)
* Plan and coordinate multi-channel campaigns across PPC, Paid Social, Shopping, and Programmatic
* Monitor and optimise campaigns against ecommerce KPIs (ROAS, revenue, AOV, conversion rate)
* Analyse product performance, category trends, and customer behaviour to inform strategy
* Work closely with internal teams to ensure campaigns reflect stock levels, promotions, and merchandising priorities
* Lead weekly/monthly trading and performance reviews with clients
* Identify growth opportunities across channels, budgets, and product categories
* Support forecasting, budgeting, and performance planning
Skills & Experience
Essential:
* 2–4 years’ experience in digital account management or ecommerce marketing
* Strong experience working with retail or ecommerce brands
* Solid understanding of ecommerce performance metrics (ROAS, AOV, conversion rate, revenue)
* Experience managing campaigns across key retail channels (Google Shopping, Paid Social, etc.)
* Strong commercial mindset with the ability to link marketing performance to sales outcomes
* Experience managing multiple stakeholders in a fast-paced environment
Desirable:
* Experience with ecommerce platforms (e.g. Shopify, Magento, BigCommerce)
* Familiarity with product feeds and tools (e.g. Google Merchant Center)
* Experience with promotions, pricing strategies, and merchandising
* Understanding of attribution and customer journey in ecommerce
* Exposure to marketplace channels (e.g. Amazon)
Personal Attributes
* Highly commercial and trading-focused
* Strong attention to detail, especially around promotions and product performance
* Proactive and comfortable working in a fast-paced retail environment
* Confident communicator with strong client management skills
What We Offer
* Salary up to £45,000 depending on experience
* Hybrid working model (London office)
* Opportunity to work with leading retail and ecommerce brands
* Involvement in major retail trading moments and campaigns
* Ongoing training and development
* Collaborative and performance-driven team culture