Customer Service Coordinator Location: Kettering, England (Office-based, Full-time) Hours: 8:30 a.m. – 5:00 p.m., Monday – Friday Benefits: * Competitive salary * Generous pension scheme * 25 days annual leave * Christmas shutdown * Extra day off for your birthday * Free parking About the Role: Our client is a rapidly growing supplier of high-quality products for the UK commercial construction sector. We are seeking a motivated, organized individual with a flexible and proactive approach to join our team as a Customer Service Coordinator. This role is central to delivering excellent customer experiences, ensuring smooth after-sales operations, and maintaining high levels of satisfaction both internally and externally. You will manage customer interactions, order processing, and cross-departmental coordination to guarantee timely and accurate project delivery. Key Responsibilities: * Process orders accurately and efficiently, gathering all necessary customer information * Monitor stock levels, allocate projects for delivery, and manage customer call-offs * Liaise with Dispatch, Purchasing, and other teams to ensure orders are fulfilled on time * Maintain exceptional customer communication through calls, emails, and correspondence * Handle extra orders, spare parts, and urgent requests promptly to meet lead times * Investigate queries or complaints thoroughly and ensure satisfactory resolution * Maintain and improve internal customer service processes * Complete weekly reporting on customer service KPIs * Assist with additional tasks as required to support smooth business operations Key Skills & Attributes: * Organised and methodical, with the ability to manage multiple tasks simultaneously * Positive, solution-focused approach to challenges * Excellent telephone and written communication skills * Professional, clear, and grammatically correct correspondence * Able to work well under pressure * Strong IT skills, including proficiency in Excel and Word * Energetic, proactive, and committed to delivering best-practice customer service Why Join: This is an opportunity to be part of a dynamic and fast-paced organization with a supportive team environment. Our client values personal development and provides opportunities to grow within the business while contributing to our continued success