Job Description
We are currently looking for experienced complaints handlers to join our client in Barton-upon-Humber as a Resolutions Advisor!
Resolutions Advisor
Barton-upon-Humber
£26,156 per annum + £750 quarterly bonus (dependent on targets)
Monday to Friday 8:55am to 5:30pm (40 hours per week)
Permanent – start date: January 2026
Our client is looking for Resolutions Advisors to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Resolutions Advisor will be investigating, resolving and responding to all issues raised by customers and third parties.
You will receive a fantastic benefits package including:
* Access to health & discount platform after 1 year of service
* Individual training
* EE discount
* Staff Discount (after 1 year service)
* Eye care vouchers
* Free onsite gym (available 24/7)
* Free onsite parking
* Complimentary refreshments throughout the day
* Two subsidised canteens
* Fantastic progression opportunities with real success stories
* Customer Service Employee of the Month awards
As a Resolutions Advisor, you will be required to:
1. Owning and proactively resolving customer and third-party complaints and compensation claims
2. Following company policies
3. Ensuring fair treatment of cus...