SR2 is partnering with a long-established, retail business with a strong digital and operational footprint. We're hiring an IT Business Analyst to act as the link between the business and IT-turning ideas into clear requirements, supporting delivery through testing, and ensuring smooth transition into BAU. Location & working pattern Office-based in Hertfordshire with some remote working Permanent, 37.5 hours/week Occasional out-of-hours support (e.g., deployments) What you'll be doing Owning the end-to-end requirements phase for IT change requests and projects Running requirements activities: workshops, stakeholder interviews, group sessions, observation Documenting current state processes and shaping future state (system people change) Translating business needs into clear technical requirements (performance, environment, existing systems) Producing delivery documentation: process maps, data flows, user stories, diagrams, designs, training materials Defining and executing test scripts, supporting UAT, and managing defects through to sign-off Identifying risks, issues and dependencies early; supporting governance and planning (and stepping in when there's no PM) Working with suppliers on selection, contract review, and delivery alignment Supporting business case development and post-implementation reviews Ensuring technical/architectural mapping stays up to date following change What we're looking for Strong BA capability across requirements engineering and analysis techniques Confidence with process modelling : user stories, process maps, data flows/diagrams, customer journeys Solid experience across test delivery (acceptance criteria, scripts, execution, UAT support) Comfortable influencing stakeholders at all levels (including senior leadership) Organised, delivery-focused, able to manage multiple workstreams concurrently Experience working with vendors/suppliers and internal teams to deliver outcomes Nice to have BCS Diploma in Business Analysis Awareness of Agile / Waterfall / PRINCE2 Exposure to system design, process improvement, change planning/implementation Interested? Apply with your CV, or message SR2 for a confidential chat about the team, roadmap and delivery focus.