Are you an experienced IT professional with a knack for leadership? We are seeking a proactive Lead ICT Technician to oversee our support team, ensuring our technology infrastructure runs smoothly and that staff and students have the digital tools they need to succeed.
About The Role
As the Lead ICT Technician, you will bridge the gap between technical strategy and daily operations. You will support the Network Manager in maintaining the school's network while taking direct responsibility for the service desk. Your role involves managing the ICT support team's workflow, allocating tasks, and ensuring technical issues are resolved promptly to minimise disruption to learning. From installing hardware to monitoring system security and mentoring junior technicians, you will be pivotal in maintaining a robust digital environment for the academy.
Responsibilities
Team Leadership: Supervise the ICT support team by managing the helpdesk workflow, allocating tasks, and identifying training needs to ensure high service standards.
Technical Operations: Oversee the installation and maintenance of hardware and software, ensuring ICT areas are fully operational and technical issues are resolved quickly to minimise disruption.
Network & Security: Support the Network Manager in maintaining infrastructure, whilst monitoring system integrity, security protocols, and adherence to safeguarding and internet usage policies.
User Support: Provide expert technical support and basic training to staff and students, ensuring the effective use of technology to maximise learning and administrative outcomes.