Overview
The Medlock at Etihad Campus, Manchester. At The Medlock, we’re redefining city centre hospitality with an experience that’s polished, heartfelt and unmistakably personal. As Assistant Night Manager, you’ll support the overnight leadership of the hotel, ensuring every guest experience remains seamless, secure and thoughtfully delivered while the city sleeps.
You’ll oversee night operations—supporting the front office, coordinating late arrivals and early departures, and ensuring the hotel runs smoothly through the quieter hours. From resolving guest queries with confidence to maintaining a calm, professional presence across the property, you’ll help shape a stay that feels effortless at any hour.
The Medlock, a Radisson Blu hotel, is opening at the heart of Manchester's Etihad Campus, home to Manchester City Football Club. This brand-new 401-key hotel is set to be a game-changer in hospitality, integrating with a leading entertainment and sporting destination.
The next evolution of the Etihad Campus will become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class stadium, and vibrant leisure spaces. It will be a world-class hub for elite sport, music and entertainment, attracting visitors from around the world.
The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer. We’re opening our doors soon and we’re building a team that’s warm, grounded and full of personality as the city we call home.
What you’ll be doing
Supporting the Night Manager, you’ll help lead our Nights teams, ensuring the hotel runs smoothly, safely and seamlessly through the overnight hours. You’ll foster a calm, welcoming environment where guests feel supported and genuinely cared for, no matter the time of night. You’ll champion our brand standards, guiding a confident service culture while bringing structure, reassurance and pride to a team delivering Medlock moments around the clock. Your leadership will help maintain consistency, attention to detail and a strong sense of accountability across all night operations.
As Assistant Night Manager, you’ll oversee the guest experience outside of peak hours—ensuring late arrivals, early departures and overnight requests are handled with ease. You’ll carry the spirit and personality of Manchester through every interaction, delivering a service that feels as considered and personal at night as it does by day.
About you
* You have a natural, relaxed warmth and deliver hospitality that feels genuine, never scripted.
* You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence.
* You're passionate about developing people — instinctively building team spirit, confidence and pride.
* You're a strong communicator and collaborator, grounded, dependable and connected to the city's identity.
* You bring previous hotel customer service experience in a similar position, ideally within a premium, lifestyle or design-led property.
In addition to competitive rates of pay, we also offer
* Exclusive discounts for you, your friends and family
* Valor team member rates at our UK hotels, with rooms from just £30 B&B
* Discounted stays for friends and family
* 50% discount when dining in our restaurants and bars
* Free meals while on duty, keeping you well-fuelled
* Access to high-street discounts on a range of shops, experiences and more
* Up to 40% savings on bikes with our Cycle To Work Scheme
* Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing
* A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, including our annual #HealthyHabits campaign
* Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family
* Healthcare Cash Plan options, from just £5 per month
If you’re passionate about service, people and creating something special every day, we’d love to hear from you.
Ready to be a part of history? Apply now and take your hospitality career to the next level. Click Apply Now. Please note, this role is anticipated to commence on 6th July 2026.
* We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. Employment is subject to the provision of proof of eligibility to work in the UK. All UK-based roles will be subject to a DBS check upon commencing employment with us.
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