Cisco Service Operations / Network Engineer
Location: UK – Hybrid
On‑site requirement: Farnborough (minimum 1 day per week)
Security Clearance: DV preferred / SC with willingness to progress to DV
Salary: Competitive, dependent on experience
Employment Type: Permanent
Overview
We are seeking an experienced Cisco Service Operations / Network Engineer to support a customer‑facing service environment. This role combines strong technical networking expertise with service operations and incident management responsibility, working closely with customers and internal stakeholders to ensure service excellence.
The position is well suited to:
* An experienced Network or Technical Engineer looking to move into a more service‑focused role, or
* A current Service Operations / Service Management professional with a solid technical networking background.
Key Responsibilities
* Provide operational support within a service management environment, ensuring high levels of customer satisfaction
* Lead and manage customer incidents and problems through to resolution
* Support incident, problem, and escalation management activities
* Confidently manage customer escalations, acting as a key point of contact
* Produce and present regular service reports to both technical and non‑technical stakeholders
* Translate complex technical issues into clear, plain‑English updates for senior stakeholders
* Manage personal workload effectively while supporting multiple customer accounts
Required Skills & Experience
* Strong understanding of networking fundamentals, including:
* Routing
* Switching
* Firewalls
* Hands‑on experience with the Cisco product portfolio, particularly:
* Routing & Switching
* Security technologies
* Data Centre (compute and networking)
* Previous experience working in a Service Operations or Service Management environment
* Good understanding of Incident and Problem Management processes
* Confident communicator, comfortable taking ownership during high‑pressure situations
Desirable Skills & Certifications
* CCNA (or equivalent) certification
* Exposure to or certification in ITIL / ITIL Foundation
* Experience in customer‑facing or managed service roles
Security & Location Requirements
* Ability to attend the Farnborough site at least one day per week
* DV clearance is preferred
* SC clearance is acceptable, with eligibility and willingness to progress to DV
Why Apply?
* Work in a high‑profile Cisco‑focused environment, gaining exposure to enterprise‑scale technologies
* Play a key role in service operations and customer engagement, with real ownership and accountability
* Opportunity to develop your career, whether moving from engineering into service operations or deepening existing operational experience
* Support with security clearance progression (SC to DV where applicable)
* Join a collaborative, professional team where communication and leadership are valued as highly as technical skill
* Hybrid working model with a balance of on‑site collaboration and flexibility
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