Job Description
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
* Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications.
* Uses data analysis tools to identify impactful asset risks, and influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures.
* Evaluates machine information, technical data, and component specification to provide asset focused proactive corrective actions to customers.
* Analyzes data to determine trend changes, and probable causation to provide feedback and recommended corrective actions to preempt failures and prevent downtime/reduce cost.
* Utilizes remotely gathered sensor data to detect, identify, and isolate specific component degradation and its causes prior to serious damage or actual failure.
* Leads ongoing cadence calls, responds to incoming and escalated technical inquiries from customers via telephone and platform communication venues, and escalates to Senior level Condition Monitoring Experts for support in higher complexity analysis and communications.
* Serves as a secondary triage for incoming customer inquiries and handles or escalates appropriately.
* Effectively presents information to management and customers through creation of asset health reports, critical technical findings, and root cause documentation.
* Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning.
* Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions.
* Reviews installation of devices, validation of data accuracy, and provides initial insights from newly monitored equipment in the completion of the condition monitoring program “first-pass”.
* Participates in customer facing training and consultation with emphasis on technical elements of monitoring data interpretation and corrective actions.
* Provides excellent customer service and follow-up through ad-hoc and regularly scheduled customer meetings.
* Assists customers in calculation of cost savings and identification of continuous improvement projects.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
* Associates degree or equivalent from a two-year college or technical school and 4 years related experience and/or training or equivalent combination of education and experience.
* Familiarity with industrial manufacturing environment and predictive maintenance activities.
* Advanced understanding of machine diagnostics and complex operating systems.
* Excellent customer service and communication skills.
Desirable KSAs:
* Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration.
* ISO CAT I certification in Lubrication/Oil Analysis.
* ISO CAT II certification in Vibration.
Competencies:
* Safety
* Customer Focus
* Communications
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.