Head of Business Operations - HAF Reports to: Managing Director Location: Hybrid, Newmarket - 2 days on-site, 2 days WFH Hours: 32 hours across a 4-day week (no salary sacrifice) Salary: £50,000 - £60,000 Product: Holiday activities - https://www.holidayactivities.com/ Who we are and what is important to us: Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier. The three brands run independently with the autonomy to continue to prosper, although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group. We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently. Who Holiday Activities are: Holiday Activities is a digital platform designed to help local authorities deliver the Department for Education’s Holiday Activities and Food (HAF) programme. We work in partnership with councils and providers across the UK to make it easier for families to discover and access free, enriching activities during school holidays. Our mission is to ensure every eligible child can benefit from high-quality holiday programmes that support physical and mental well-being, social connection, and nutritional health. By streamlining the booking, administration, and reporting processes, we empower local teams to focus on what really matters: delivering exceptional experiences to children and families. Job snapshot: HolidayActivities (HAF) is evolving rapidly from our origins as a leading voucher platform (Evouchers), and with this growth, we’re looking for a dynamic leader to own the strategy, delivery, and operations that will ensure we scale efficiently and deliver exceptional customer outcomes. As Head of Business Operations, you will lead cross-functional teams, including Account Management, Support, and Product Management, to ensure the HolidayActivities platform is delivered successfully and aligned with commercial objectives. You’ll combine strategic thinking with operational execution, driving efficiency across systems, processes, and teams, and provide commercial insight to support growth. This is a high-impact role for someone who thrives at the intersection of strategy, operations, and customer success within a fast-paced SaaS or startup environment. What you’ll be doing: Own the strategy, roadmap, and delivery of the HolidayActivities platform, ensuring it meets business objectives and customer needs. Collaborate with stakeholders to align platform development with commercial priorities and market opportunities. Monitor performance and provide data-driven insights to optimise product functionality and adoption. Ensure Salesforce and other core systems are configured for efficiency, scalability, and actionable insights. Identify, implement, and refine processes across Product, Support, and Account Management to improve operational performance and team effectiveness. Lead and mentor multi-disciplinary teams (Product, Support & Account Management), fostering a culture of accountability, collaboration, and continuous improvement. Provide clarity on priorities, goals, and expectations to align team outputs with business objectives. Support onboarding, training, and integration of temporary or seasonal staff to maintain high performance during peak periods. Lead the Account Management function to drive proactive engagement, retention, and satisfaction of existing customers. Identify opportunities for upsell, cross-sell, and expansion of customer relationships. Work closely with Marketing teams to provide product knowledge, insights, and strategies that drive adoption and revenue growth. Manage the Support team to deliver timely, empathetic, and high-quality customer service. Ensure customer feedback and insights are shared with product and commercial teams to inform continuous improvement. Requirements What we’re hoping you’ll bring: Proven experience in a leadership role overseeing multi-disciplinary teams, ideally including Product, Account Management, and Customer Support within the SaaS/Tech industry. Ability to set strategic direction for a product or platform, balancing commercial objectives, customer needs, and operational realities. Demonstrable commercial acumen with experience driving customer retention, growth, and revenue through strategic initiatives. Experience collaborating with senior leadership to shape product strategy, roadmap priorities, and go-to-market plans. Strong understanding of SaaS platforms, including product lifecycle management, feature delivery, and operational scalability. Ability to quickly grasp product functionality and provide strategic input, even without a traditional Product Management background. Skilled at interpreting data, KPIs, and customer insights to drive decision-making and optimise product and operational performance. Experience implementing and optimising business systems (e.g., Salesforce or other CRM platforms) to improve efficiency, reporting, and scalability. Experience identifying process gaps, implementing improvements, and ensuring consistent, high-quality outcomes across teams. Proven ability to lead, motivate, and develop high-performing, cross-functional teams in a fast-paced environment. Skilled at providing clarity of priorities, managing competing demands, and ensuring teams are aligned with broader business objectives. Exceptional communication and stakeholder management skills, able to influence across all levels of the organisation. Analytical, data-driven, and comfortable making decisions based on insights from multiple sources. Adaptable, resilient, and able to thrive in a fast-paced and rapidly evolving environment. Strong organisational skills, able to manage multiple projects and priorities simultaneously. Collaborative mindset with the ability to foster a culture of accountability, continuous improvement, and innovation. Benefits What you'll get: Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience. We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be. We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard: 4-day working week Flexible working schedule/work-from-home opportunities Onsite gym facilities Annual personal and professional development budget Buying and selling holiday scheme Additional holiday for length of service Onsite trained mental health and well-being champions Monthly lunch club (on us) Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives) Enhanced maternity, paternity and adoption benefits Electric car scheme Cycle to Work Scheme Eye examination scheme Financial contribution to the set up of work-from-home environments Use of new and leading technology in the form of Apple products Frequent company-funded social events Office closure between Christmas & New Year Access to continuous learning and development opportunities Comprehensive employee referral scheme Casual Dress Code In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes: Enhanced pension payments Retail vouchers Private medical insurance Dental plan If you're selected, we'll guide you through the following checks as part of our offer process: DBS Check: Verification of criminal records. Right to Work: Confirmation of legal work eligibility. References: Automated verification based on HMRC records. We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match. At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us. www.beyondco.com