Purpose of the role
Reporting to the Head of IT, this role assists with the development and maintenance of the IT applications for Phoebe Philo Ltd, ensuring that the applications are user-friendly, effective, cost-efficient, secure, and compliant.
Responsibilities
* Collaborate with all departments across the organization to understand their requirements and work with them to select and implement technology to support their needs, including:
* Front end ecommerce stack: work with the digital team to ensure that the front end ecommerce stack is optimized, resilient, secure, and compliant.
* Airtable: work with the product development and other business teams to understand their needs and enhance the Airtable solution supporting the company's design and development process.
* Finance: work with the finance team to optimize systems for accounting, reporting, accounts payable, online payments, VAT, and payroll, ensuring resilience, security, and compliance.
* Logistics: ensure systems for carrier management, shipping labels, returns handling, etc., are functioning well and are continuously improved.
* Sustainability: work with sustainability, development, and production teams to optimize systems for collecting and tracking sustainability data.
* Integrations: ensure system integrations, including middleware, are optimized, resilient, secure, and compliant.
* Develop and manage relationships with partners and contractors to ensure technology requirements are delivered and supported.
* Provide guidance and training to teams across the organization to optimize system usage.
* Ensure operational reliability, stability, security, and compliance of technology services and applications using industry standards and best practices.
* Ensure all technology processes comply with relevant laws and regulations, e.g., GDPR.
* Drive collaboration across teams to ensure smooth technology rollouts.
Qualifications, Skills, Experience Required
* Degree in Computer Science or demonstrable experience.
* 3-5 years’ experience in technology roles within fashion, with experience in e-commerce, product development, and support functions, ideally in luxury fashion.
* Experience in a start-up/scale-up environment, demonstrating the ability to update and improve technology stacks through different growth stages.
* Knowledge of current and emerging computer architecture, technologies, application development techniques, and suppliers/partners.
* Experience with relevant systems such as Shopify, Hubspot, Powerfront, Avalara, Global-E, JOOR, Brightpearl, Airtable, Microsoft Business Central, Concur, SDI, and no/low-code platforms like MAKE.
* Ability to lead the development and delivery of business technology projects to achieve objectives.
* Strong problem-solving and decision-making skills.
* Comfortable with tight deadlines and a fast-paced environment.
* Excellent communication skills, with the ability to explain technology to non-technologists.
* Ability to collaborate with and influence stakeholders.
* High standards combined with a resourceful, can-do attitude.
* Excellent leadership and interpersonal skills to build trust and credibility.
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