Location: Newtownabbey Closing Date: Monday 07 Jul 2025 We are looking for a Customer Service Advisor to join our Reliable Car Hire team. Reliable are part of Prestige Insurance Holdings; a group of businesses delivering specialist products and services in Broking, Underwriting and Insurtech throughout the UK and Ireland. In this role you will play a key part in supporting the smooth and efficient operation of the team by providing a range of administrative and customer service duties. Day to day: Provide full administrative support to the car hire team. Handle customer inquiries and deliver excellent customer service. Process payments and generate invoices. Answer incoming calls and make outbound calls as required. Maintain an effective filing system, ensuring accuracy and confidentiality. Update and maintain computer systems with relevant information. Monitor and manage stationary supplies. Prepare and distribute outgoing post. Maintain the departmental diary. Assist with planning and coordinating routes. Why work with us? 35 hours per week, Monday to Friday - 9am to 5pm Starting on 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service. Company Pension Scheme, which employees are automatically enrolled into after 3 months at 5%, with the Company matching up to 5% of their contribution. Life Assurance - 2 times annual salary. Private Medical Insurance (currently with Aviva) is available for employees following successful completion of the probationary period, you can also add family members to your policy at discounted rates. Income protection scheme. Employee Assistance Programme (EAP). Eyecare Scheme - providing an allowance for eye tests and a generous contribution towards eye wear. Employee uniform. Generous insurance discounts for employees and family members. Continuous Learning and Development. Excellent in-house training with opportunities to gain professional insurance qualifications through our Academy Programme. We are an equal opportunities employer #NIJOBS To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.