🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟
Location: Croydon, United Kingdom
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here’s The Exciting Bit… A Day Includes
As a Junior Email Designer, you’ll support our design team in creating digital campaigns that delight our customers. Your responsibilities will include:
* Working on the concept, design, and delivery of digital assets for Superdrug’s email campaigns.
* Conceptualising, designing and delivering Superdrug's Rich Push campaigns.
* Supporting on ad hoc design tasks.
* Helping to create digital content and communications across multiple channels.
* Supporting the CRM team to ensure campaigns are delivered on time and to a high standard.
* Ensuring brand guidelines are followed and applied appropriately across digital channels.
* Staying up to date with design trends and helping implement email best practices.
* Assisting with quality checks to make sure emails display correctly across different devices and email clients.
* Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our O+O platform.
Key Responsibilities
* See every interaction with the customer as an opportunity to delight them and comfortably use different platforms to communicate with them.
* Understand customer needs and empowers others to remove any barriers to deliver great service.
* Use positive language and behaviours in all interactions with customers and colleagues, building trust and rapport.
* Always prioritise actions which delight the customer/colleague.
* Suggest and support new ideas and ways of working which are designed to improve service.
What We’re Looking For
* 1-3 years’ experience in Digital and Email Design.
* Interest in Health & Beauty, FMCG, or retail industries.
* Basic knowledge of HTML for email creation.
* Great understanding of the Adobe Creative Suite - Photoshop in particular.
* Great understanding of design fundamentals: type, colour, layout, and imagery.
* Strong attention to detail and ability to manage multiple tasks.
* Ability to understand, follow and apply our email brand guidelines effectively in your work.
* An eagerness to learn, take initiative, and grow your design skills.
* A portfolio demonstrating your creative work. (Please be prepared to talk this through in the interview stage)
* Confidently communicates, challenges and gives feedback to others.
* Encourages teamwork & collaboration between their own team and others. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
* Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.
* Tech & AI: Actively looks for new ways of working through AI that would benefit the business and move things forward.
* Tech & AI: Actively developing your ability to use AI effectively and think critically about outputs.
* Tech & AI: Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.
💡Here’s What’s In It For You
* 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays)
* 2 staff discount codes for yourself and a family member or friend.
* 30% discount on Superdrug Own Brand Products both in store and online.
* Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
* Company pension matching and bonus.
* We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it.
* Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
* We are part of A.S. Watson Group, the world’s largest international health and beauty retailer with over 15,700 stores in 25 markets!
* Unrivalled Learning and Development programmes.
* Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
Come and be part of something special!
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