Sanctuaryprovide in:house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not:for:profit organisation, we aim to achieve outstanding results for our customers based on our values : working in an open and transparent way, creating strong partnerships with our customers and providing a first:class customer service.
National Compliance Administration Officer
Worcester based with a balance of home and office working
GBP 24,831 : GBP 26,138 per year
35 hours per week : Monday to Friday, 9:00am : 17:00pm
We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you'll play a key part in delivering efficient, high:quality administrative and support services that help ensure our compliance operations run smoothly. You'll be joining a collaborative environment where your contributions truly matter.
We offer acomprehensive training programmeandongoing development opportunitiesto help you grow and thrive as a professional within Sanctuary.
The role of
National Compliance Administration Officer
will include:
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Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers' homes
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Contacting customers to arrange service appointments, processing gas safety certificates
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Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
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Liaising with internal planners and housing officers to ensure smooth service delivery
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Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards
Skills and experiences:
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Some experience in accurately checking and processing data
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Recent experience of undertaking a similar role
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Good organisational and planning skills
with the ability to manage multiple tasks effectively
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Proven experience of working to deadlines and prioritising workloads
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Strong communication, interpersonal and customer care skills
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Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
About us
We provide in:house repairs and maintenance for a wide range of properties, as part of a not:for:profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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GBP 24,831 per annum (rising to GBP 26,138 per annum after 12 months, subject to satisfactory performance)
View the job profile
(if the link is unavailable the Sanctuary careers website)
Closing Date: 1 March 2026
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