We are currently recruiting a Customer Service Advisor to join our team, based at our office in Bedford.Our Customer Support Centre are an integral part to Copart’s Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. We also have a Vehicle Offences team who are primarily responsible for appealing fines/penalties received for vehicles that have been through the auction.Alongside processing all of this information, we take on average 3,000 calls a week!Our Customer Service Advisors are responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with our key stakeholders and customers.What we need from youPrevious experience gained in a customer-focused environmentAn excellent, customer service focused attitudeA professional telephone mannerGreat attention to detailMicrosoft Office skillsStrong communication skillsThe ability to multi-task and prioritise your own workloadWhat we offer you in returnMonday to Friday working23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to youA further paid day to volunteer for a charity of your choiceMedicash Cover – look after you and your family by providing a range of positive healthcare benefitsContributory workplace pension planLife assurance coverThe ability to purchase shares in our successful global company, at a discounted rateAn exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home