Internal Sales Coordinator
Location: Stoke (ST6) – Office-based
Hours: Monday–Friday, 8:00am–4:30pm with some flexibility
Salary: Up to £30,000 DOE
We are seeking a proactive and driven Internal Sales Coordinator to play a key role in generating new business, nurturing existing customer relationships, and supporting the broader GB sales team. This is a phone‑focused, sales‑led role ideal for someone who thrives on converting leads, building rapport, and maximising every opportunity to grow revenue.
Key Responsibilities:
Sales Generation
Conduct outbound calls to both new and existing customers to generate orders and drive repeat business
Proactively follow up on generated leads, enquiries, and customer activity to convert opportunities into sales
Identify and pursue opportunities for upselling and cross‑selling to maximise commercial potential
Support the GB sales team by contributing to targeted sales campaigns and promotional activities
Customer Relationship Management
Build and maintain strong, long‑term relationships with regular customers to encourage loyalty and repeat orders
Handle telephone and email enquiries professionally, providing excellent customer service and accurate product information
Order Processing & Administration
Process customer orders efficiently and accurately, ensuring all information is captured and logged
Maintain up‑to‑date CRM records via Salesforce, ensuring all interactions, opportunities and follow‑ups are recorded
Produce timely sales updates for the Regional Sales Manager
PA duties such as diary management for National Sales Managers
Internal Coordination & Collaboration
Work closely with internal teams and suppliers to ensure timely and accurate delivery of customer orders
Assist in coordinating sales and marketing strategies to support growth targets
Key Attributes & Skills
Strong ability to multi‑task, prioritise workload, and manage time effectively
Excellent telephone manner and confident communication skills
Ability to work well both independently and within a team environment
Resilience and the ability to remain calm and productive when working under pressure
Experience Required
Minimum 2 years’ experience in an account management and/or sales role (construction industry experience highly desirable)
Proven experience in outbound calling, lead follow‑up, and converting enquiries into sales
Familiarity with CRM systems such as Salesforce and sales reporting tools
If you are interested in this position please apply directly or email your CV over to (url removed) You can also call Maria on (phone number removed)
INDCOM